Thursday, December 29, 2005

Government service in Malaysia? Adoi...!

Oops they did it again. This time, it was almost like a case of harapkan pagar, pagar makan padi. The Malaysian police department, already notorious for indulging in bribery, lack of discipline, failure to respond timely to emergencies and a string of other criticisms again came under attack recently, thanks to a Peeping Tom who captured a video of a naked female Chinese nationale being forced to do the ketuk ketampi (note: suddenly I am reminded of a certain Cikgu Saadan...) by a policewoman.

The news have been served in generous proportions by local TV stations so I might as well just save you the details. Suffice for me to say that it is a case of pagar makan padi because the police force is supposed to provide help for those in need. When you have a foreigner without proper travelling documents, you either help them get one or you help send them back home. All in dignity.

You do not however, have the power to punish, except against your own kids. My father was a tax payer until he retired last August and now that my elder brother has started working, he too, has started to chip in towards the smart schools, the never-ending road works, the government DeepaRaya open houses and certainly, the police force. But like all other tax payers, we never bestowed anyone donning the blue uniform to treat other human beings in such a humiliating manner.

As usual, the big shots all echoed "We will get to the bottom of this" when probed by the media. Slightly overused, dont you think? The thing with us Malaysians is that the bottom is always too deep that we never get to the bottom of anything. Give this issue another few weeks and it will likely to just fade off. Kes ditutup.

Criticisms are difficult to swallow and the government sector in Malaysia (the police and armed forces included) has come under so much criticism that it is a wonder no one has choked to death. Poor customer service, lackadaisical work attitude and the tendency to ping-pong visitors from one department to another are just some of the public's most common grouses. Mind you, the same complaints have been around for ages; from the time Samyvellu looked like a movie star until now, when he looks like, err, something else.

The point is, rather than the criticisms being taken constructively, they get sucked into the vacuum (with more Malaysian children being asthmatic, vacuuming has replaced sweeping) and preserved for the years to come. Then when the complaints reach Pak Lah and he coughs out a comment or two, a nationwide campaign is suddenly launched (another hole where your tax money is poured into). Little badges bearing Saya Anti Rasuah are passed around and Mawi of AF2 will probably get invited to sing the theme song, which RTM will probably play over and over again until a new campaign is lauched.

Having signed a contract with MOE three years ago, my distant future lies within the Government service as well. It does not worry me as much, the fact that the slim pay will probably force me to still live with my parents till I am thirty-five, as the fact that the quality of the services provided by Government servants are limping below expectations. I wonder what kind of environment will I be working in later? The industrious champions... or the tidak apa laidbacks?

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